Order Line: 931-692-7325
Customer Service: 931-692-4266 or 931-692-4252
H – ear what they have to say with an open mind
E - mpathize by putting yourself in their shoes.
A - pologize for their situation
R - esolve the issue within your means and ability
T - hank them for letting you know there was a issue and for giving you a chance to fix it